职位描述: YOURRESPONSIBILITIESWILLINCLUDE工作职责:'-ToleadandcoachCustomerContactServiceTeaminprovidinggoodqualitycustomerservices;-ToleadandcoachOrderProcessingManagementTeamsoastomakesureallincomingorderscanbetimely&correctlyprocessed;-ToworkwithHKCSteam,HRonresourcesplanning,recruitment&training;-Todevelopteamspiritsandenhancemoralebyprovidingguidance,supportandtrainingfortheteammates;-Tosethighclearperformancestandardsfortheteam,review&givefeedbackperiodically;-Tosupport/assistsubordinatesinseekingwaystoimproveskillsandperformance;-Tomaintainandenhanceteamperformancetomeetcustomerexpectation;-Todevelopcapable,internalsuccessorsforallkeyroles;-Toensureallemployeesparticipatecompany-organizedtrainingonISO9001,FSCandEHS,andfollowrelatedprocedures&WI. WHATWEWILLBELOOKINGFORINYOU职位要求:'-Atleast4yearsexperienceinmarketing,customerserviceormerchandising,3yearssupervisoryexperienceisaMUST;-ProficientinEnglishcommunication&computeroperation(Windows,MSOffice,etc);-Abletoworkundergreatpressure.Competency:-Excellentcommunicationskill;-Goodleadershipskillstoleadtheteamtoachievechallenginggoals;-Adapt&respondrapidlytounexpectedbusinesschanges;-Focusoncustomers;-Buildrelationship;-Analyzeproblems/issues;-Establishplans&driveforresults;-Delegateandmonitor,goodjudgment;-Engageandinspire.
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